ePAY Overview
Introducing the New ePAY Partnerships: More Options and Service
ABOUT ePAY
ePAY is a full-service electronic payment program specifically designed for Illinois governments so they can quickly and securely receive monies through convenient, customized payment channels that offer constituents easier, faster payment choices to pay fees 24 hours a day, seven days a week. Learn more here.
As of January 2024 ePAY Participants Include:
| 38 State Agencies | 18 Universities/Colleges |
| 31 County Agencies | 68 Libraries & Library Districts |
| 194 Cities & Villages | 6 Parks & Rec Facilities |
| 18 Water/Sewer Districts | 7 Public Transportation |
| 7 Soil & Water Conservation Districts | 22 Public Health & Safety |
| 92 Schools and Board of Education Offices | 3 Townships |
TRAINING RESOURCES
As part of our commitment to offering participants the training and tools necessary to navigate ePAY services, we have available online tutorials to help you perform the necessary admin functions including reporting, refunds, voids, how to process a manual payment, and more.
Ready to enhance your constituents’ payment experience? Click here to learn more information about ePAY benefits and pricing.
PCI COMPLIANCE
It is our commitment to participants to ensure the software and services used for processing transactions is compliant with standards established by the PCI Security Standards Council. Both ePAY and our processors are certified annually as “PCI Complaint” with all the necessary scanning completed by an Approved Scanning Vendor (“ASV”). This includes an audit of our ePAY e-commerce application that helps remove the burden for e-commerce PCI validation from our participants.
In line with industry best practices, our online solutions offer transparency to your constituents, when they click away from your website over to our secure hosted page they are notified that they are doing so. This in turn helps lessen your PCI burden to the lowest level possible for e-commerce. Learn More Here
To meet the needs of ePAY participants we work with various software vendors to set up integrations to ePAY payment solutions. Learn more about the options available.
With a dedicated help desk, via our toll free number, available 24/7 and the online ticketing portal we are dedicated to resolve issues as quickly as possible. Learn more here.
ePAY Frequently Asked Questions